Insights & Resources

Take the lookup work off the queue. Where-is-my-order is about 18% of tickets. Refunds stay with a person. We are not publishing a tickets-down percentage.

Score volume, pain, data, and write-risk. Readiness below 16 out of 30 means do not fund writes. McKinsey found 62% experimenting and 23% scaling in at least one function.

Automate the lookup pile first, not tax, capture, or labels. McKinsey found 62% experimenting with agents and 23% scaling in at least one function.

Start with readiness out of 30, then one family, usually support reads. Below 16 out of 30, do not let it change orders. McKinsey found 62% experimenting and 23% scaling.

Your copilot and a third-party shopping agent should read the same facts as add-to-cart. Baymard still puts cart abandonment at 70.22%. Agent-ready is structured data, live ATP, checkout-true price, and APIs, not autopilot checkout.

On Monday the AM desk gets an agent that caps accounts requiring attention at 5 rows with evidence on each. Sales still owns the call. Demo dollars are fixtures.

Someone asks ChatGPT which shoes to buy and lands on your site. Adobe put July 2026 AI-referral traffic to U.S. retail +62% YoY. Score whether an outside agent can read your stock and price before you buy another chat widget.

Monday, the onboarding checklist. An agent collects docs and drafts setup. Credit limit stays null until a person signs, and the agent never guesses a $50k starter limit.

Finance has historical spend. Ops needs who to call this week. Score attention from paid orders plus risk, and do not overwrite CRM cash. Cart abandonment is 70.22%, which is not your VIP list.

Why did apparel drop? Ask with five named tools and a time window, without a warehouse dump or a TikTok story. We are not publishing a 40% insight lift.

Week one: a catch-all Lambda wraps Shopify Admin. The prompt says read-only. cancel and refund are still in the schema. Browser off, because support pilots with Browser hot ran roughly 3× the spend.

Camera in the cart. Suggest a lens that fits and is in stock, instead of "people also bought." Cart abandonment at 70.22% is checkout leak context, not an attach promise.